RETURNS & REFUNDS

1. Our Commitment

Time Series is committed to fair and transparent returns handling. If you are unhappy with your purchase, we will work with you to find a resolution in accordance with the CPA and this policy. All purchases are made in-store; this policy applies to in-store purchases only.

2. Eligibility for Returns

You may return an item within 7 days of purchase if:

• The item is unused, unwashed and in its original condition
• All original tags and packaging are intact
• You have the original till slip or receipt
• The item is not listed under "Non-Returnable Items" below

After 7 days, returns are only accepted where the item is defective, damaged, or not as described — in accordance with your rights under the CPA.

3. Defective or Damaged Goods (CPA Rights)

Under the Consumer Protection Act, you have the right to return defective goods. If an item is found to be defective within 6 months of purchase, you may:

• Return the item for a full refund, or
• Exchange the item for the same product (subject to stock availability), or
• Request repair of the item

The choice between refund, exchange or repair belongs to you as the consumer for the first 6 months. We will not charge you for assessment or repair of a defective item.

4. How to Return an Item

To return an item, visit any Time Series store with:

• The item in its original condition
• Your original receipt or till slip
• Your ID or contact details on record
• Your payment method (card, PayJustNow, or confirmation of cash payment)

You may also contact us before visiting to ensure the correct store and staff member is available to assist with your return:

• WhatsApp: 074 790 4150
• Email: office@timeseries.co.za

5. Refund Methods

Refunds are issued using the same payment method as the original purchase:

• Cash purchases: Refund issued in cash at the store
• EFT / Card purchases: Refund processed back to the original account within 3–5 business days
• PayJustNow BNPL purchases: The refund amount is credited back to your PayJustNow account. Any outstanding instalments will be reduced or cancelled accordingly. For PayJustNow-specific queries, contact PayJustNow directly at www.payjustnow.com

6. Exchanges

If you would like to exchange an item for a different size or colour, you may do so within 7 days of purchase, subject to stock availability. Exchanges are processed in-store. If the replacement item is of higher value, you will pay the difference. If of lower value, the difference will be refunded.

7. Non-Returnable Items

The following items cannot be returned for hygiene or safety reasons, except where defective under the CPA:

• Underwear, lingerie and swimwear (if packaging has been opened)
• Perfumes and body sprays (if packaging has been opened or used)
• Earrings and pierced jewellery
• Items that have been washed, worn, altered or damaged by the customer
• Items returned without original tags and till slip
• Sale or clearance items (final sale — unless defective)

8. School Uniforms and Kids Clothing

School uniforms and children's clothing may be returned or exchanged within 7 days if unused and with tags attached. We recommend checking sizing carefully in-store before purchase. Our staff are happy to assist with fitting.

9. Homeware and Bedding

Bedding, towels and homeware items may be returned within 7 days if unused and in original sealed packaging. Items that have been washed or used cannot be returned unless defective.

10. Consumer Protection Act

Nothing in this policy limits or overrides your statutory rights under the Consumer Protection Act 68 of 2008. You are always entitled to the protections afforded by South African consumer law. If you believe your CPA rights have been violated, you may contact the National Consumer Commission at 0860 266 786 or www.thencc.gov.za.

11. Questions and Disputes